Refund Policy

Refund Policy

Last updated: August 30, 2025

1. Refundable and non-refundable reservations

- When booking, the user can choose between different rates:

- Refundable rate: allows cancellation within the indicated terms with a full or partial refund.

- Non-refundable rate: In case of cancellation, modification, or no-show, the amount paid will not be refunded.

2. Cancellations

- Free cancellation: if provided for by the offer, it is permitted up to the deadline indicated in the booking confirmation.

- Cancellations after the free cancellation deadline: the amount specified in the rate conditions will be charged (up to 100% of the stay).

- No-show: the full amount of the booked stay will be charged.

3. Booking changes

- Changes are subject to availability and any rate changes.

- If the new rate is higher, the customer will have to pay the difference.

4. Refunds

- Refunds, when applicable, will be processed using the same payment method used by the customer.

- Crediting times may vary depending on the bank or card network, generally from 5 to 14 working days.

5. Early departure

- In case of early departure, no refund will be provided for any unused nights.

6. Force majeure

- In the event of extraordinary events beyond the control of the client or the facility (e.g., natural disasters, health emergencies, government restrictions), it will be possible to agree:

- a voucher of the same amount to be used within 12 months, or

- a partial refund, according to the policies in force at the time of the event.

7. Contact details for refund requests

For any requests regarding cancellations or refunds, the user can contact the Property at the following numbers:

- Email: info.le10e10@gmail.com

- Telephone: (+39) 34984117910